Questions About Selling to Us?

Our FAQ page is here to help

 

Our Frequently Asked Questions List is ever-growing!

Do you have any questions about selling your wine or spirits? At Epic Cellars, we know it can be a little daunting for first time sellers. That's why we've put together an extensive FAQ!
Search for answers to our most commonly asked (or mind-boggling and whacky) questions below. Alternatively, feel free to browse through the entire list too! (if this sort of stuff floats your boat!)
 

Should you have any questions, drop us a line at info@epiccellars.com and we'll do our best to assist you.

Frequently asked questions

Bottles

I inherited a cellar but am not a collector. Can you help me?


Inheriting a cellar can be overwhelming and we'd be glad to help. Send us a note and we will walk you through the process. Check out our blog article for an overview of what to do! <link />




I have an open bottle of rare bourbon that I'd like to sell, will you purchase it?


Sorry, we do not buy opened bottles, no matter the brand or price. We suggest that you enjoy it!





Misc

Can I buy wine from you?


Unfortunately, we are not licensed to sell to individuals




Can I buy Bourbon from you?


Unfortunately, we're only licensed to sell to businesses in posession of a valid liquor license




Do you buy empty bottles?


No, we do not, but there is a market for it on eBAY and Craigslist.




Do you buy empty wine crates or original wooden boxes?


No, we do not, but there is a market for it on eBAY and Craigslist.




Do you buy crystal dishes?


We may buy the Roederer "Cristal" Champagne your Grandmother left you, but we can't help you with her crystal.




Hassle-free sounds too good to be true! What's the catch if I sell my bottles to you?


There is no catch! We offer fair prices, fast transaction-turnaround and super friendly customer servce




Are there really no fees?


Yes. Really. If we make an offer on your bottle that is what you will get paid provided your bottle arrives in the agreed upon condition. The overhead of all necessary supplies, two-way standard shipping, insurance, admin labor and temperature controlled storage are included in our offer.




What happens if I change my mind about selling?


Sellers remorse? We understand it happens, sometimes... We will just ask you to kindly return the shipping supplies to us





Payments

How quickly do you pay?


Payment is made within 24 hours of reciept and inspection of your bottles, though we strive to pay as soon as the bottles are checked in; we understand that it is important for you to receive your funds as quickly as possible.

There are a number of factors that can impact shipping. Each of our shipping labels includes a tracking number. You can track your shipment to us in the same way you'd track a delivery you're expecting and we're always happy to provide an update if you like!




How will I get paid?


We offer a number of options: Paypal, Zelle, bank wire transfer. For our most concerned customers we even offer an Escrow option through Payoneer




I believe I gave you the wrong PayPal email address; what happens now?


If the payment has not been claimed, we can recall it and send to a different PayPal address. You also may add the email address to your PayPal account if it is not already in use with a different PayPal account. If the payment has been claimed, you will have to call PayPal customer service at 888.221.1161 to work through the issue directly with them. Because we send the funds "Friends and Family", we are unable to dispute transactions or request refunds.




I elected to drop off my items at one of your shipping & receiving locations; do I get paid there and then?


Please coordinate with us. We can make sure we schedule your drop-off at a time when we can issue payment electronically via PayPal, Zelle, or bank wire transfer. PayPal and Zelle are immmediate, while a wire transfer can take a few hours to post to your account.




What if none of the payment options work for me?


Please contact us, we are often able to work out a solution.





Shipping

What happens if the shipping carrier damages my goods?


When we say we put our customers first, we mean it; should the shipment be lost or damaged, we pay immediately as if everything was received in good order and then we file the claim with the carrier.




Do I need to send a picture of my shipping tracking receipt?


There is no need to send us a picture of your tracking number. We are able to monitor all shipments on our account.




What happens after I have shipped my bottle(s)?


Once your bottle is recieved at our warehouse, it is inspected by an appraiser. If your bottle meets our standards and is as it was represented in our discussion and in your photos, payment is issued within 24-hours, though we do strive to pay as soon the same day, as the bottles are checked in.




Is my bottle insured?


Yes! Everything you send us is 100% insured the moment you leave it with the carrier; don't drop your bottle(s) on the way in! ;-) We do recommend that you ask for a drop-off receipt.




How do I ship my bottle(s) to you?


Once you have accepted our offer we will send all shipping supplies to you within (2) business days. The supplies you reclieve will be specific to your bottle. If your bottle(s) are not tendered to UPS within (10) days our agreement will be void and we will ask you to return the supplies to us. If something has come up and you need to delay shipping, please send us a note to let us know.

Watch our quick video on how to (and how not to) pack for shipping:

Alternatively, below is the link to our blog article with the video

https://www.sellcellar.com/blog/howto-pack-and-ship-your-bottles




Do you offer expedited shipping?


Yes, but the difference in shipping cost will be deducted from our payment to you.




How do I pack my bottles for shipping?


We will provide you all necessary shipping supplies and pre-paid return label(s). Watch our (very quick) video for a tutorial on how to pack and how NOT to pack your bottles.

https://www.sellcellar.com/blog/howto-pack-and-ship-your-bottles





Working with Us

Why choose Epic Cellars?


We are a small team of personable, passionate, friendly, and real humans :-)
Check out a few of our customers' testimonials. we are a five-star rated business with over 950 customer ratings across Trustpilot, Ratelobby, Google, and Facebook




I've never sold wine online before, how do I know I can trust you?


We understand that working with a new company can be stressful and uncertain, especially online. That's why we make it our business to make sure you know what to expect every step of the way, and we keep the steps to a minimum. We stand behind our quotes. Provided that the bottle(s) we receive from you are in the condition we expect based on your photos and description, we will pay as quoted. We could continue trying to convince you how great we are, but take it from our other customers -- we're a unanimous 5 out of 5 stars across Trustpilot, Ratelobby, Google, and Facebook




What makes you different from other websites that buy wine and spirits?


Our 100% payout guarantee, our solid 5-star ratings, simple process, fast payment, more payment options, clear communication, best of breed customer service.





Selling to Us

Do you purchase single bottles?


Sure! We buy from sellers who have single bottles as well as thousands of bottles!




Do you purchase full cellars?


Sure! We buy from sellers who have single bottles as well as thousands of bottles!




How long is my quote good for?


We will stand by our quote for (10) days. After (10) days we will check to make sure no market adjustments are needed. If there are market adjustments our offer will be adjusted accordingly




Do you purchase Champagne


Yes! Though we typically are looking for the finer, collectible ones, which include Dom Perignon, Cristal, Salon, La Grande Dame, and Krug, among others. Drop us a note to let us know what you're looking to sell!




Do you purchase wine


Absolutely! We are particularly interested in fine, collectible varietals of the French, Italian, and domestic regions. Check out the overview on our homepage or feel free to consult the complete list of wines, champagnes, whiskies, scotches, and cognacs we're purchased to see if your bottle is in the list! We are always expanding the list of what we buy so even if you're not finding your bottle listed, please contact us with the details of what you're selling!




Do you purchase Bourbon


You bet we do! We're always looking for limited releases, collectible Bourbons! Some of the Bourbons we're always buying include all releases of Pappy Van Winkle, Eagle Rare, George T Stagg, William LaRue Weller, Thomas Handy Sazerac, as well as many editions of Elijah Craig, Jefferson Presidential, Old Fitzgerald, E. H. Taylor, just to name a few.
Check out our homepage for a high-level overview or search our database for a list of everything we've bought. Can't find your bottle(s) listed? No worries, we're always expanding the list of what we buy, so get in touch and we might just buy yours too!





Important Note: If you've not found answers to a burning question, let us know; we'll be happy to assist you; heck we might go nuts and add your question to the FAQ list!

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© 2020 by Epic Cellars, a Pinnacle Wine company. For Questions /  Contact us at info@epiccellars.com